What is one's recourse if one would like a second/higher opinion than that provided at the Genius Bar? My dad's MacBook Pro has crapped out 5 times in the past 2 years, each time requiring them to reformat the hard drive and reinstall the OS (which only buys a few months). Obviously(?) they should give him a new hard drive (or dammit, a refurbished replacement) while he's still under Applecare, but he is too nice to demand this. I am frustrated.
